As a consumer you normally have a 14-day cooling-off period when you buy at a distance. For digital content that is not supplied on a physical medium, such as our designs, specific rules apply.
Immediate delivery and waiver of the right of withdrawal
At checkout, we ask you to expressly agree to immediate delivery of the files and to acknowledge that you thereby lose your right of withdrawal. You cannot check out without ticking that box. As soon as delivery starts, meaning as soon as your download links are available, your right of withdrawal ends (Article 16(m) of EU Directive 2011/83/EU, Article 6:230p(g) of the Dutch Civil Code). We confirm your consent in the order confirmation you receive by email.
This means you cannot return a purchased design because you changed your mind.
When you can still withdraw
If delivery has not started yet, or if you have not received confirmation of your consent, you can cancel the contract within 14 days of purchase without giving a reason. Let us know with a clear statement, for example by email to info@layerkit.nl, or using the model form below. You do not have to use the form.
We will then refund the full amount within 14 days of your notice, using the same payment method you used for your order. Your download links will be closed.
A file does not work?
That is separate from the right of withdrawal. If a design does not match its description or a file is defective, you are always entitled to a remedy. Email us and we will supply a corrected file or refund you. See article 10 of our terms and conditions.
Model withdrawal form
(Only complete and return this form if you wish to withdraw from the contract.)
To: Layerkit, NL, info@layerkit.nl
I hereby give notice that I withdraw from my contract for the supply of the following digital content:
Order number: ......................................
Ordered on: ......................................
Name: ......................................
Address: ......................................
Email address used for the order: ......................................
Date: ......................................
Signature (only if this form is notified on paper): ......................................